FAQ

Frequently Asked Questions

📦 When will my order ship?

Orders are processed within 1–3 business days. You'll receive a shipping confirmation email with a tracking number once your order leaves our warehouse.

🌍 Where do you ship from?

We ship globally from trusted partners and logistics hubs. Most items ship from Asia, but we've personally tested our products and suppliers for quality and reliability.

⏱️ How long does delivery take?

Typical delivery is 4–12 business days depending on your country and local customs.

🔄 What’s your return policy?

We offer a 30-day money-back guarantee. Just contact us and we’ll help you return it — no hassle.

🧾 Will I be charged customs/import fees?

Some regions may apply local customs. We can’t guarantee exemption, but most shipments arrive without extra fees.

📧 How can I contact you?

Email us at hello@kubvio.com or use the contact form.